Your drivers, vehicles, and policies are unique — and so are the challenges you face when it comes to coaching, privacy, and safety risk.
That’s why at Vision 25, we hosted a breakout session just for Motive power users. The theme: how to customize your safety program to suit your specific needs — your fleet, your rules.
From addressing union concerns to preventing alert fatigue, here’s how top fleets are customizing their Motive experience to drive real results — and how you can take action today.
1. Coaching every driver takes too much time
Scaling coaching is tough, especially if you’re growing fast, onboarding new drivers, or navigating union constraints. Here are three ways you can lighten the coaching load while improving driver performance:
- Capture video only if drivers ignore in-cab alerts. This empowers drivers to self-correct before video is sent to a manager, helping managers focus on the biggest risks without being overwhelmed.
- Customize which behaviors are self-coachable. Once drivers review a self-coachable event in the Driver App, it’s automatically marked as “Coached,” no manager action needed. Set coaching rules that align with your safety goals.
- Enable training videos in the Driver App to help drivers understand what happened and how to improve — no coaching session needed.
2. Not every driver needs the same alerts
Different drivers face different risks, so it makes sense to personalize how and when they’re coached.
- Customize in-cab alert and event thresholds by vehicle, available mid-May. Make settings more sensitive for behaviors a driver struggles with, like cell phone use or close following.
- Start with event capture, then add in-cab alerts. For new drivers, begin by capturing safety events without triggering alerts. Once they’re comfortable, turn on alerts for specific behaviors to reinforce accountability.
3. We want to improve — not just react to unsafe events
The best safety programs evolve. Motive gives you the tools to improve long term driver performance.
- Adjust Safety Score behavior weights to focus on your biggest risks. One private fleet shifted from prioritizing cell phone use to distracted driving after collision trends changed.
- Set Safety Score performance bands to align with your incentive program. A fleet hauling yellow iron in Minnesota rewarded excellent drivers with ATVs and extra time off.
4. Drivers push back when they feel watched
Adoption starts with trust. Privacy settings can build trust with drivers while improving safety. Fleets use these settings to ease driver concerns and improve long-term adoption.
- Turn on Driver Privacy Mode to disable the driver-facing camera when the driver is off duty or the vehicle is stationary.
- Adjust in-cab audio recording, live streaming, and data retention settings to meet union or internal policies and requirements of state privacy laws.
5. Too much video creates legal risk
Capturing everything doesn’t just overwhelm your team — it can increase liability. The customizations above, from in-cab alerts to self-coaching and privacy settings, help you capture only what matters and coach consistently without overexposure.
You can also alert drivers in real time without recording video, giving them a chance to self-correct. At the same time, you can avoid footage that could create legal risk or raise union concerns.
These customizations are all part of Motive’s Driver Safety solution, designed to give you more control, more flexibility, and better safety outcomes across your fleet. Want to go deeper? Contact us for a demo today.
For more on Motive’s safety advances, check out our rundown of the biggest product launches being announced at Vision 25!
